Concierge – Luxury Guest Services

About the role

The Concierge will deliver exceptional, personalized guest services in a luxury hospitality setting. You will ensure seamless experiences for VVIP and high‑profile guests by handling reservations, transportation, special requests, and tailored arrangements with the utmost discretion.

Key responsibilities

• Welcome guests warmly and professionally upon arrival.
• Provide personalized assistance with dining reservations, transportation, and local arrangements.
• Coordinate airport transfers, limousine bookings, and private transportation.
• Arrange appointments, wellness activities, and external services as requested.
• Maintain up‑to‑date knowledge of Abu Dhabi attractions, restaurants, and events.
• Handle guest inquiries, special requests, and complaints efficiently and discreetly.
• Ensure confidentiality and privacy of all guest information at all times.
• Collaborate closely with Front Office, Housekeeping, F&B, and Security teams.
• Manage courier services, parcel handling, and guest deliveries.
• Assist with VIP room preparations and special occasion arrangements.
• Maintain accurate records of guest preferences and service follow‑ups.

Required profile

• Minimum 2–4 years experience as a Concierge or in Guest Relations within a luxury hotel or premium hospitality environment.
• Experience handling VIP or high‑profile guests is preferred.
• Strong communication skills in English; additional languages are a plus.
• Excellent knowledge of Abu Dhabi city, attractions, and lifestyle services.
• Professional appearance, grooming standards, and high level of discretion.
• Strong organizational and multitasking abilities.

Required skills

• Proficiency in MS Office.
• Experience with hotel PMS systems.