Government Relations Officer (UAE National)

About the role

The Government and Regulatory Officer is responsible for handling requests and queries from courts, police, public prosecution and other regulatory authorities across the UAE and Qatar. The role ensures that all cases—whether from customers or non‑customers—are processed accurately, compliantly and within defined service level agreements.

Key responsibilities

• Process UAE and Qatar court orders and law‑enforcement agency (LEA) requests according to approved procedures.
• Handle police letters, public prosecution and CID correspondence across all UAE emirates.
• Manage the inbox for government enquiries and respond promptly.
• Execute case processing through the Velocity‑MOFT system where applicable.
• Ensure all communications comply with regulatory instructions and internal policies.
• Monitor, coordinate and follow up on assigned cases to achieve timely closure.
• Support initiatives that improve operational efficiency and service quality.
• Coordinate with internal departments (CIBG, RBG, Operations, Head Office) and maintain effective liaison with external regulators.
• Perform other duties as assigned by line management.

Required profile

• UAE national with strong knowledge of UAE and Qatar legal and regulatory frameworks.
• Ability to work under strict procedural guidelines and meet SLA commitments.
• Excellent coordination skills with internal and external stakeholders.
• Detail‑oriented mindset with a focus on risk‑free case handling.

Required skills

• Proficiency in using the Velocity‑MOFT case management system.