Residence Manager

About the role

The Residence Manager will lead the end‑to‑end homeowner experience at Rixos Marina Abu Dhabi, ensuring that every resident enjoys the highest standards of service, comfort and lifestyle throughout their stay.

Key responsibilities

• Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management.
• Establish and maintain Rixos legendary service standards through comprehensive operational procedures.
• Build and nurture lasting relationships with homeowners, acting as the primary point of contact and trusted advisor for residential needs and lifestyle enhancement opportunities.
• Oversee property operations, including maintenance excellence, security protocols, concierge services, housekeeping standards, and amenity management, to ensure pristine residential environments.
• Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access.
• Manage financial performance and budget oversight for residential operations, ensuring optimal resource allocation whilst maintaining service excellence and homeowner satisfaction.
• Lead, develop, and inspire a high‑performing residential team, fostering a culture of excellence that embodies Rixos values of charismatic and thoughtful service.

Required profile

Required skills