افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Manager (Opening Team)
Ace Padel Academy, Al Ain - UAE
2023-02 - 2026-01
Led the full pre‑opening and launch of a premium indoor sports and lifestyle venue, overseeing licensing, compliance and vendor management to meet strict timelines. Supervised reception, café and retail (padel shop) operations, ensuring high service standards. Owned the P&L, achieving early break‑even and driving a 40 % revenue growth. Built and trained a multidisciplinary team, establishing SOPs for seamless daily operations.
Guest House Manager (Opening Team)
Samrya, Doha - Qatar
2020-03 - 2022-12
Directed all guest‑house functions including housekeeping, kitchen and food‑and‑beverage, managing a team of chefs and wait staff. Developed and implemented SOPs that improved service consistency and quality control, leading to higher guest satisfaction scores. Handled budgeting, inventory and vendor relations, ensuring operational efficiency throughout the opening phase.
Concierge Supervisor (Opening Team)
Hilton The Pearl, Doha - Qatar
2018-01 - 2020-01
Supervised daily concierge operations in a luxury hotel, managing VIP arrivals, reservations, transport and bespoke guest requests. Trained the team on service etiquette, upselling techniques and problem resolution, raising the department’s service rating. Established local partnerships with premium service providers to enhance the guest experience.
Reception Supervisor, Casino VIP
Mazagan Beach & Resort, El Jadida - Morocco
2017-03 - 2018-02
Delivered discreet, high‑touch reception service for VIP casino guests, coordinating with hosts, security and operations to ensure smooth guest flow. Supervised daily reception and shift operations in a fast‑paced environment, handling guest issues efficiently while maintaining premium service standards.
Head Butler (Opening Team)
Bab Al Qasr, Abu Dhabi - UAE
2015-03 - 2017-02
Supported pre‑opening and butler operations in a luxury hotel, providing personalized suite service and high‑end guest experiences. Coordinated with multiple departments to ensure seamless service delivery and upheld luxury standards with meticulous attention to detail.
Front Office Agent (Opening Team)
Jannah Burj Al Sarab Hotel, Abu Dhabi – UAE
2014-01 - 2015-12
Managed front desk operations, handling check‑ins, guest requests and record‑keeping. Ensured smooth arrival experiences and efficient front‑office flow, maintaining professional service standards that supported high guest satisfaction.
اللغات
Arabic
native
English
fluent
French
fluent
آخر تحديث: منذ 5 ساعات