Reservations Agent – Arabic Speaker
Westin Hotels & Resorts · Doubaï
وصف الوظيفة
About the role
We are looking for a motivated Reservations Agent who speaks Arabic to join our team at the Westin Dubai Mina Seyahi Beach Resort & Marina. The role involves handling reservation enquiries, changes and cancellations, ensuring guests receive accurate information and a seamless booking experience.
Key responsibilities
- Process reservation requests, modifications and cancellations received via phone, fax or email.
- Identify guest needs, verify room availability and rates, and explain guarantee, special rate and cancellation policies.
- Enter accurate data into the reservation system, including special rates such as complimentary rooms, employee discounts and travel‑agent rates.
- Document and accommodate special requests, answer questions about property facilities and services.
- Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
- Maintain professional appearance, protect guest privacy and uphold company policies.
Required profile
- High school diploma or GED equivalent.
- Fluent Arabic speaking ability.
- No prior reservation experience required.
- No supervisory experience or specific licenses needed.
Required skills
- Ability to operate a reservation software system.
Questions fréquentes
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Westin Hotels & Resorts
Doubaï
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