Head of Hard Luxury – Dubai Mall

About the role

The Head of Hard Luxury partners with the Store Manager to drive sales, develop the team, and enhance client relationships for the luxury department at Dubai Mall. This senior position oversees all operational, sales, and product aspects of the assigned métiers.

Key responsibilities

• Lead people development, recruitment, coaching, and performance evaluations for the team.
• Maintain an active presence on the sales floor, delivering exceptional service and managing client interactions.
• Achieve yearly sales targets for the Hard Luxury section and monitor CRM compliance.
• Ensure policy adherence, accurate daily sales reporting, and optimal staff scheduling.
• Manage product categories, visual merchandising, inventory control, and provide market updates to the Store Manager.

Required profile

• Minimum 4 years of retail experience, with prior management experience in luxury retail.
• Strong leadership and team‑building capabilities.
• Proficiency in basic office tools and ability to work with CRM systems.

Required skills

• Microsoft Excel
• Microsoft Word
• CRM platforms

What we offer

• Opportunity to lead a high‑profile luxury department within a world‑renowned brand.
• Dynamic, customer‑focused environment in a premier retail location.