Client Coordinator – Insurance & Claims Support

About the role

The Client Coordinator will work on‑site in the client’s office in the UAE, providing administrative and claims support for employee benefits. The role bridges the client’s HR team, the claims advocacy team and Lockton’s internal systems to ensure smooth processing of policy endorsements and claims.

Key responsibilities

• Process policy endorsements and maintain thorough knowledge of the client’s appointed insurer (Metlife).
• Support client HR with endorsement queries and proactively remove administrative burdens from HR.
• Maintain strong relationships with insurers and brokers for administration functions.
• Handle a portfolio of claims from first advice through final settlement, using Lockton’s internal claims system.
• Meet service standards, KPIs and performance targets while negotiating with insurers.
• Provide regular updates, reports and attend client calls and meetings.
• Escalate major or sensitive claims to the claims manager and assist in their resolution.
• Ensure claims information is available for renewal and quarterly meetings.

Required profile

• Proactive and able to work independently on‑site.
• Excellent written and verbal communication skills.
• Strong relationship‑building and stakeholder management abilities.
• Accountability for delivering high‑quality service and exceeding client expectations.
• Commitment to continuous personal and professional development.

Required skills