Technical Support Engineer

About the role

The Technical Support Engineer ensures the continued airworthiness of the airline's fleet by providing expert technical support across airframe, avionics, structures, interiors, engines and components. The role works closely with internal teams and OEMs to resolve engineering issues and maintain safety, reliability and performance in line with regulatory requirements.

Key responsibilities

• Provide technical support for airframe systems, avionics, structures, interiors, engines and components.
• Review and act on emergency Airworthiness Directives (ADs), Service Bulletins (SBs), fleet‑wide inspections and AOG events.
• Monitor daily technical status to assess maintenance operations, technical delays and operational restrictions.
• Evaluate and track aircraft defects using Aircraft Health Monitoring (AHM) and AMOS systems.
• Interpret technical documentation such as ADs, SBs, Component Service Bulletins (CSBs) and other regulatory publications.
• Liaise with internal departments and OEMs to resolve engineering issues and secure approved data for aircraft release.
• Provide technical input during investigations of Air Safety Reports (ASRs) and Mandatory Occurrence Reports (MORs).
• Assist in developing and maintaining processes, procedures and documentation for regulatory compliance.

Required profile

• Bachelor's degree in Engineering (minimum 3 years) or equivalent engineering apprenticeship.
• ICAO Type 2 Aircraft Maintenance Engineer License (B2 or B1) or comparable qualification.
• 5–7 years of experience in aircraft technical support or airworthiness engineering.
• Fluent English communication skills.
• Strong customer focus, teamwork, effective communication and personal accountability.

Required skills

• Aircraft Health Monitoring (AHM) systems.
• AMOS maintenance tracking system.
• Interpretation of Airworthiness Directives (ADs) and Service Bulletins (SBs).
• Technical documentation analysis for aircraft components.