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Skills
Experience
Project Coordinator
IncXpronet
2022-01 - 2026-12
Coordinated multichannel communication projects, managing relationships with customers, partners and internal stakeholders. Resolved complex operational issues quickly, ensuring minimal service disruption. Organized priorities and monitored performance metrics to consistently meet strict targets. Utilized CRM tools and spreadsheets to track progress and report results. Led a cross‑functional team of 5‑7 members to deliver project milestones on schedule.
Call Center Agent – ENI Campaign
Comdata
2018-01 - 2020-12
Handled inbound and outbound calls for the ENI energy provider, providing tailored advice and product recommendations. Applied active listening to identify customer needs and de‑escalated conflicts, maintaining high satisfaction scores. Achieved key performance indicators such as conversion rate and quality scores through effective negotiation and upselling. Utilized call‑center telephony systems and CRM tools to document interactions. Consistently met daily and weekly targets while maintaining compliance with company standards.
Farm Manager
Weedan Events
2017-01 - 2018-12
Managed customer reception both in‑person and via telephone, presenting services and guiding clients through offerings. Ensured day‑to‑day customer satisfaction through attentive service and prompt issue resolution. Coordinated scheduling and logistics for events, optimizing resource allocation. Leveraged communication skills to build strong client relationships and drive repeat business. Supervised a small team of staff to maintain service quality.
Languages
French
fluent
English
fluent
Arabic
native
Last updated: 21 hours ago