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Skills
Experience
Senior Receptionist
Hotel Volubile
2023-02 - 2024-06
Managed individual and group reservations for over 70 rooms, ensuring accurate booking and allocation. Handled VIP guest check‑in and check‑out, promoting hotel services and upselling amenities. Trained new reception staff on service standards and system usage. Utilised PMS and Hotel systems for daily operations, improving efficiency and guest satisfaction.
Receptionist
SOMA Congassage SARL
2022-08 - 2023-01
Welcomed visitors and managed telephone calls, appointments, and filing systems. Provided administrative support and coordinated client interactions. Assisted with document preparation and ensured smooth front‑office workflow.
Receptionist
Hotel Zephyr
2024-09 - 2024-10
Greeted guests, verified reservations, and performed check‑in/check‑out procedures. Resolved guest requests promptly, maintaining high satisfaction levels. Utilised hotel reservation system to update room status and manage bookings.
Airport Services Agent
Marrakech Menara International Airport
2024-07 -
Assisted passengers with special needs and provided accurate flight information. Managed boarding procedures to ensure on‑time departures. Coordinated with airline staff and ground crew to maintain safety and efficiency.
Languages
Arabic
intermediate
French
intermediate
English
intermediate
Last updated: 1 hour ago