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Skills
Experience
Business Operations Consultant
Asesorías CNR
2011-01 -
Consulted business leaders on service operations, customer journey mapping, workflow redesign and experience improvement. Built service protocols, KPI reporting frameworks, dashboards and SOPs to ensure consistent delivery and operational controls. Coordinated improvement initiatives with Customer Service, Sales, Logistics, Finance and management stakeholders. Developed over 30 standardized procedures spanning service, sales, logistics, compliance and other business functions.
Senior Administrative Assistant – Business Operations
CJ Global Inc.
2026-01 -
Coordinated executive and cross‑functional operational priorities involving Sales, Logistics, Finance, Compliance, suppliers and business partners. Maintained operational trackers, inventory and shipment reporting, exception follow‑up and process documentation to support timely decisions. Developed staff training resources, process guidelines and more than 30 SOPs and compliance procedures supporting CTPAT readiness. Supported issue resolution, operational continuity and service consistency through standardized workflows and stakeholder communication.
Manager – Microsoft Enterprise Renewals
Accenture
2020-01 - 2025-12
Managed enterprise renewal portfolios across Latin America and the Americas, coordinating execution among Sales, Finance, Operations, Customer Success and external partners. Tracked SLAs, KPIs, renewal forecasts, service quality and customer satisfaction throughout the contract lifecycle. Resolved operational challenges through cross‑functional collaboration and proactive stakeholder follow‑up. Improved reporting consistency, workflow standardization and service delivery processes.
Languages
Español
fluent
English
fluent
Last updated: 8 hours ago