Account Director - Inflight Entertainment

About the role

Thales is looking for an Account Director to lead the commercial relationship with a strategic airline account for its In‑flight Entertainment (IFE) business in the United Arab Emirates. The role acts as the customer’s advocate inside Thales, ensuring that airline needs are understood and translated into profitable, long‑term solutions.

Key responsibilities

• Own the end‑to‑end commercial relationship with a strategic airline, acting as the primary point of contact.
• Develop and execute a systematic, customer‑centric account plan that drives sustainable revenue growth above market.
• Collaborate across Thales functions to align product, engineering and service teams with customer requirements.
• Lead the expansion of digital, connectivity and recurring‑service revenue alongside the core IFE hardware portfolio.
• Gather market intelligence, build stakeholder relationships and act as the escalation point for any account issues.
• Manage profit and loss within the defined commercial mandate and make decisions that affect the account’s financial performance.

Required profile

• Minimum 15 years of experience in aerospace or airline commercial account management.
• Proven track record of growing strategic accounts and delivering profitable results.
• Strong understanding of inflight entertainment, digital passenger experience and connectivity solutions.
• Excellent communication and negotiation skills with senior airline stakeholders.

Required skills

• Onboard digital and passenger experience products
• IFE inflight connectivity
• CRM Salesforce
• Microsoft Office