AI Agent Specialist

About the role

The AI Agent Specialist at First Abu Dhabi Bank's AI Hub Innovation acts as the enablement partner for senior executives, helping them get maximum value from AI-powered personal assistants and agentic technologies. The role is a trusted advisor and first point of contact, covering executive onboarding, AI agent configuration, prompt engineering, troubleshooting, adoption support and continuous optimization of platforms such as Microsoft Copilot and Agentic AI solutions.

Key responsibilities

• Provide high-touch, concierge-style support to executives and act as the main contact for AI queries, issues and enhancement requests.
• Translate executive priorities into tailored AI agent configurations and workflows, and monitor adoption and usage patterns.
• Configure, customize and maintain executive AI agents on platforms such as Microsoft Copilot and AgenticAD, and design optimized prompts, workflows and automation.
• Lead onboarding sessions, deliver personalized coaching and create quick-reference guides, playbooks and training materials.
• Diagnose and resolve issues with AI platforms, Microsoft 365 integrations, permissions and data access, and track incidents.
• Keep AI agent usage aligned with FAB policies, AI governance, data privacy and regulatory obligations, and promote responsible AI use.

Required profile

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering or a related discipline.
• 2-4 years of experience in AI enablement, digital workplace support, technology adoption, executive support, consulting or similar roles.
• Experience supporting senior stakeholders in a fast-paced corporate environment.
• Preferred: experience in banking, financial services or regulated industries, and exposure to change management, user adoption or digital transformation.

Required skills

• Strong understanding of Microsoft 365, Microsoft Copilot and Generative AI applications.
• Prompt engineering and AI workflow optimization.
• Familiarity with agentic AI platforms, automation tools and conversational AI.
• Understanding of AI governance, responsible AI principles and data privacy.
• Preferred: Microsoft Copilot certification, Microsoft Certified: Power Platform Fundamentals or Azure AI Fundamentals.