Application Support Engineer – Payments & Cards

About the role

The Application Support Engineer will be responsible for ensuring the smooth operation of payment and card processing applications. Working within TCS's global delivery model, you will provide first‑line support, monitor system health, and help maintain business‑critical payment services for clients in the region.

Key responsibilities

• Provide first‑line support for assigned payment and card processing applications, handling incidents, service tickets and problem records.
• Monitor application health, proactively identify potential disruptions and ensure continuity of critical payment services.
• Investigate, troubleshoot and resolve application issues within agreed SLAs.
• Coordinate with infrastructure, network, database, security and vendor teams to resolve complex issues.
• Support card acquiring, e‑commerce, digital payment and merchant acquiring solutions, including transaction flow analysis and settlement issue investigation.
• Assist with merchant onboarding, payment gateway integrations and testing/deployment activities.

Required profile

• Strong analytical mindset with the ability to diagnose and resolve technical issues quickly.
• Excellent communication skills to interact with cross‑functional teams and external vendors.
• Experience in supporting payment or card processing applications is preferred.

Required skills