Assistant Guest Relations Manager

About the role

The Assistant Guest Relations Manager supports the Guest Relations team at Four Points by Sheraton on Sheikh Zayed Road, ensuring every guest receives a seamless and welcoming experience from check‑in to check‑out.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Set up accurate guest accounts, enter Marriott Rewards information and ensure correct rate application.
• Secure payments, handle vouchers, paid‑outs, and balance receipts at the start and end of each shift.
• Compile and review daily reports, cashier and closing reports, and maintain contingency logs.
• Provide guests with directions, property information and fulfill special requests by coordinating with relevant staff.
• Notify Loss Prevention/Security of any theft reports and follow all accounting procedures.
• Assist management with training, evaluating, counseling and motivating team members.
• Maintain safety certifications, report accidents, and uphold company policies and confidentiality.
• Welcome guests, assist individuals with disabilities, answer phones professionally and ensure quality standards are met.

Required profile

• Minimum 12 months experience in hotel front‑desk or guest services.
• Strong cash‑handling skills and ability to follow detailed accounting procedures.
• Excellent communication skills and a professional appearance.
• Physical ability to stand, walk and lift objects up to 25 kg during shifts.

Required skills

• POS Systems