Assistant Learning & Development Manager

About the role

The Assistant Learning & Development Manager supports the hotel’s learning strategy, ensuring that training tools, programmes and quality standards are aligned with Accor’s global standards. Working closely with the People & Culture team and department heads, the role helps develop a skilled, motivated workforce that delivers exceptional guest experiences.

Key responsibilities

• Develop, update and distribute technical training manuals and tools in collaboration with the regional office.
• Coordinate yearly performance reviews for supervisory staff and manage training certificates.
• Compile training requirements, attendance records and hotel inspection reports.
• Deliver and supervise internal technical training for department heads and supervisors, and manage the monthly training schedule.
• Lead quality assurance activities, including audits, guest feedback analysis and action‑plan implementation.
• Oversee the property induction process, e‑learning initiatives and external course follow‑up.

Required profile

• Bachelor’s degree in a relevant field or equivalent experience.
• Minimum 2 years of L&D experience in the hospitality industry.
• Proven ability to design and deliver learning programmes to multicultural, multi‑level audiences.
• Strong organizational, project‑management and communication skills.
• Experience with people‑strategy concepts and quality‑related training.