Assistant Manager - Front Office (Russian Speaker)

About the role

We are looking for a dynamic, guest‑focused Assistant Manager for the Front Office at Hyatt Centric Jumeirah Dubai. The role supports the day‑to‑day operations of the front desk, ensures high‑quality service for all guests and helps maintain Hyatt brand standards. Fluency in Russian is required to serve our Russian‑speaking clientele.

Key responsibilities

• Assist in managing daily Front Office operations, including check‑in, check‑out and VIP guest handling.
• Monitor arrivals, departures, room allocations, inventory and over‑booking situations.
• Handle guest complaints, inquiries and service recovery promptly and professionally.
• Prepare and pre‑block VIP, long‑stay and special‑request rooms.
• Conduct regular inspections of guest rooms and Front Office areas to uphold quality standards.
• Maintain strict control of room keys, guest records and data accuracy.
• Support revenue optimisation through upselling, yield management and inventory control.
• Assist with forecasting, budgeting and departmental cost‑control initiatives.
• Coordinate with Housekeeping, Reservations, Engineering and other departments to ensure smooth operations.
• Lead departmental briefings, coach and train Front Office colleagues.
• Participate in recruitment, onboarding, scheduling and performance management of the team.
• Ensure compliance with Hyatt policies, safety procedures and local regulations.

Required profile

• Fluent in Russian and English.
• Minimum of 1 month experience in a Front Office or hospitality environment.
• Strong customer‑service orientation and ability to handle guest complaints.
• Proactive, able to work in a fast‑paced, team‑oriented setting.
• Willingness to uphold brand standards and safety procedures.

Required skills

• Opera PMS
• Revenue Management
• Upselling
• Financial Controls
• Room inventory management
• Front Office operations
• Hotel procedures
• Guest Relations