Bank Teller – Customer Service & Cash Operations

About the role

Deliver quality teller service to customers at the Shaikh Zayed Road branch in Dubai, ensuring accurate and efficient processing of cash and transaction services while representing ADIB’s professional image.

Key responsibilities

• Process teller counter transactions such as cash deposits, withdrawals, drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchases & sales, and cheque deposits.
• Liaise with the Treasury department to obtain the best rates for VIP and high‑net‑worth customers.
• Serve Private Banking customers at dedicated counters and handle any additional counter‑service transactions introduced by ADIB.
• Cross‑sell or refer product inquiries from prospective customers to the sales team.
• Act as one of the dual custodians for branch vault cash and security stationery, assisting the Head of Operations as second custodian.
• Perform cash reconciliation, end‑of‑day balancing, and general filing duties.
• Ensure proper understanding and processing of centralized activities per Branch Operations Centralization Projects.

Required profile

• UAE nationals only.
• Knowledge of ADIB’s retail banking products and services.
• Familiarity with ADIB’s operational policies and procedures.
• Understanding of UAE banking practices, regulations, and associated risks.
• General awareness of competitors in the local market and fair knowledge of service standards.