Bell Attendant - Concierge

About the role

The Bell Attendant – Concierge joins Westin's Guest Experience team to deliver memorable, personalized service throughout a guest’s stay. Working in Dubai Marina, you will be the first point of contact, ensuring smooth arrivals, departures, and assistance with guest needs.

Key responsibilities

• Greet guests, handle luggage, and coordinate transportation.
• Provide information about hotel amenities, local attractions, and services.
• Process operational requests, complete reports, and communicate guest preferences to relevant departments.
• Maintain a safe, clean, and welcoming environment in the lobby and bell desk area.
• Uphold Westin standards for appearance, professionalism, and confidentiality.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, walk, and move objects up to 10 lb for extended periods.
• Strong communication skills and a customer‑focused attitude.
• Commitment to following company policies and maintaining confidentiality.

Required skills