Bell Captain

About the role

The Bell Captain leads the bell team in delivering exceptional guest service at W Hotels. Responsibilities include greeting guests, managing luggage, arranging transportation, and ensuring a smooth arrival and departure experience.

Key responsibilities

• Greet guests, provide information on property amenities, services, and local attractions.
• Assist with luggage storage, retrieval, and transport to guest rooms or designated areas.
• Help guests in and out of vehicles, loading and unloading luggage.
• Arrange transportation such as taxis, shuttles, or limousine services and record advance requests.
• Dispatch bell or valet staff as needed and communicate parking procedures.
• Follow up with guests to confirm satisfaction with requests or problem resolution.
• Serve as a departmental role model, supporting hiring, training, scheduling, evaluating, and coaching staff.
• Maintain uniform appearance, confidentiality of proprietary information, and adhere to safety and quality standards.

Required profile

• High School diploma or GED equivalent.
• At least 1 year of related work experience.
• Less than 1 year of supervisory experience.
• Ability to lift, carry, and move objects up to 50 lb unaided and heavier items with assistance.
• Ability to read small print and communicate clearly with guests and team members.