Bell Captain – Luxury Hotel

About the role

The Bell Captain leads the bell desk team at Swissôtel Al Murooj, ensuring guests receive courteous, efficient luggage and transportation services throughout their stay.

Key responsibilities

• Supervise and coordinate Bellmen, doormen, valet parking and transportation teams, ensuring timely handling of guest luggage and vehicle parking.
• Provide guest escort services, explain hotel facilities, and manage room key card issuance and security procedures.
• Maintain the bell desk area, logbook, and daily reports, and communicate hand‑over information to the next shift.
• Handle guest complaints, coordinate with other departments, and ensure compliance with fire safety and first‑aid procedures.

Required profile

• College graduate or equivalent qualification.
• Minimum 1 year experience in a Bell Captain or similar guest‑services leadership role within a luxury hotel.
• Excellent command of English; additional languages are a plus.
• Valid driver’s licence and knowledge of local geography.
• Current First Aid and Fire Safety certification or willingness to obtain.

Required skills

• Proficient computer literacy, including operation of hotel management systems and office applications.
• Ability to lead front‑of‑house teams and coach staff.