Bellman – Guest Services at Luxury Hotel

About the role

The Bellman is the first point of contact for guests at NH Collection Dubai Ibn Battuta, delivering a warm welcome and seamless assistance with luggage, directions and enquiries. This position plays a vital role in creating memorable experiences for business travellers, couples and leisure guests.

Key responsibilities

• Greet guests on arrival and departure with a professional demeanor.
• Assist with luggage handling, room delivery and transportation of packages.
• Provide accurate information about hotel facilities, local attractions and dining options.
• Maintain cleanliness and organization of lobby, entrance areas and luggage storage.
• Coordinate with front‑desk and housekeeping to ensure smooth guest experiences.
• Operate elevators, help guests navigate the property and handle guest concerns promptly.
• Perform light maintenance tasks and report facility issues to management.

Required profile

• High school diploma or equivalent.
• Previous hospitality or customer‑service experience preferred.
• Excellent English communication; additional languages a plus.
• Strong physical fitness and ability to lift luggage regularly.
• Professional appearance and adherence to dress‑code standards.
• Reliability, punctuality and flexibility to work evenings, weekends and holidays.
• Ability to stay calm under pressure and work collaboratively as part of a team.