Captain – Pool Bar

About the role

The Captain – Pool Bar plays a key leadership role on the restaurant floor, supporting daily operations and guiding service associates to deliver seamless, personalized guest experiences in a luxury hospitality setting.

Key responsibilities

• Lead and support restaurant operations during service, ensuring exceptional guest experiences and adherence to Rosewood and LQA standards.
• Conduct team briefings, manage floor assignments, and coordinate service flow to maintain operational excellence.
• Coach, train, and guide service associates, fostering a culture of continuous improvement and accountability.
• Monitor guest satisfaction, proactively address concerns, and ensure effective service recovery when required.
• Maintain high standards of cleanliness, presentation, product knowledge, and operational readiness throughout the outlet.
• Support outlet performance through effective scheduling, inventory awareness, and attention to revenue opportunities.

Required profile

• Supervisory experience within a restaurant or luxury hospitality environment.
• Passion for food, beverages, and creating memorable guest experiences.
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent organizational abilities and ability to thrive in a fast‑paced operational environment.
• Fluent communication in English; additional language skills are an advantage.

Required skills

• Proficiency with POS systems.
• Solid understanding of restaurant operations and service standards.

What we offer

• Medical coverage and paid time off.
• Complimentary room nights and learning & development opportunities.
• Global career opportunities within Rosewood Hotel Group.
• Industry‑leading paid parental leave for eligible associates.