Channel Team Lead – Hub Delivery

About the role

The Channel Team Lead – Hub Delivery will oversee a team of Account Development Executives (ADEs) responsible for onboarding and managing local retail partners in Amazon's Hub Delivery program. This leadership position blends hands‑on field execution with strategic vision to ensure activation and performance targets are met while upholding Amazon's delivery standards.

Key responsibilities

• Lead, mentor, and develop a team of ADEs to consistently execute the Hub Delivery model.
• Provide hands‑on coaching in prospecting, onboarding, and performance management.
• Foster a culture of accountability, commitment, and field excellence.
• Monitor team KPIs across operations, activation, and delivery quality.
• Identify systemic issues within territories and implement corrective action plans.
• Partner with Operations, Last Mile, and Program teams to resolve systemic issues affecting delivery quality.
• Deliver consolidated field insights to improve program design, partner experience, and scalability.

Required profile

• Proven ability to lead and develop a team of Account Development Executives.
• Strong problem‑solving and coaching capabilities.
• Comfort operating in a dynamic, goal‑oriented environment.

Required skills

• Data Analysis
• Operations Management