CID Agent (UAE National)

About the role

The CID Agent supports the Front Office by maintaining accurate guest data in the police system and handling all telephone correspondence for the hotel. This position ensures prompt, courteous phone service and assists with guest requests as needed.

Key responsibilities

• Update and verify guest information in the police (CID) system.
• Answer all incoming phone calls within three rings, providing a warm welcome.
• Serve as the primary point of contact for telephone correspondence within the hotel.
• Assist Front Office operations when required, including addressing guest questions and resolving issues.
• Maintain awareness of regular guests, their preferences, and special requirements.

Required profile

• UAE national.
• Minimum 12 months of relevant experience.
• Excellent telephone etiquette and ability to respond quickly.
• Strong attention to detail for data entry and guest information management.
• Ability to anticipate guest needs and provide courteous service.

Required skills

• CID system
• PMS
• messaging functionality
• Marriott Bonvoy Program