Client Experience Agent - Reception

About the role

The Client Experience Agent – Reception is the first point of contact for professional partners, clients and visitors at IFZA Dubai. You will ensure a smooth, welcoming experience while supporting the Finance Department and maintaining high standards of service.

Key responsibilities

• Greet and assist professional partners, clients and visitors at the reception desk.
• Manage mail, document collections, attestations, conference‑room bookings and shipments.
• Provide accurate information on IFZA’s products and services.
• Coordinate with internal departments to resolve client queries.
• Maintain confidentiality of client data and adhere to IFZA policies.
• Uphold a professional image and grooming standards.

Required profile

• Highly committed, customer‑focused and proactive.
• Ability to work under pressure in a fast‑paced environment.
• Excellent verbal and written English communication.
• Strong interpersonal and active‑listening skills.
• Attention to detail and high accuracy.

Required skills

• MS Office

What we offer

• International team representing over 50 nationalities.
• 24 days of annual leave.
• Annual flight home, life and medical insurance (upgrade optional).
• Invitations to company functions, staff events and team‑building activities.