Cluster Reservations Agent – Abu Dhabi Yas Island

About the role

As a Cluster Reservations Agent at Hilton Abu Dhabi Yas Island, you will be the first point of contact for guests seeking to book their stay. Your primary goal is to turn inquiries into confirmed reservations while delivering the warm, memorable hospitality that defines the Hilton brand.

Key responsibilities

• Respond promptly and professionally to guest and team inquiries.
• Convert inquiries into confirmed bookings with accuracy.
• Maintain detailed records of all reservations.
• Promote hotel services, upgrades, and ancillary offerings to maximize room sales.
• Support sales initiatives by handling sales inquiries and identifying potential leads.

Required profile

• Passion for delivering exceptional hospitality experiences.
• Integrity and a commitment to doing the right thing.
• Leadership mindset that inspires others.
• Team‑oriented attitude.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline.

Required skills

What we offer

• Opportunity to work for an award‑winning global hospitality leader.
• Career development and growth pathways within the Hilton portfolio.
• Inclusive workplace culture recognized by Great Place to Work and Fortune.