Communications Agent – One Za'abeel Resort

About the role

The Communications Agent will be the first point of contact for guests arriving at One&Only One Za’abeel, handling pre‑arrival enquiries and incoming calls. Working in the connectivity centre, you will ensure each guest receives warm, precise and anticipatory service that reflects the resort’s luxury standards.

Key responsibilities

• Answer and route incoming telephone calls to the appropriate departments or guest rooms.
• Provide accurate information and assistance to guests regarding reservations, amenities, and on‑site services.
• Manage pre‑arrival processes, including confirming bookings and preparing welcome materials.
• Maintain a professional and presentable appearance at all times.
• Collaborate with other resort teams to resolve guest issues promptly.

Required profile

• Minimum 1 year experience in guest services or a similar role within a luxury hotel.
• Exceptional communication and interpersonal skills in English; additional languages are a plus.
• Strong sense of urgency, organization, and attention to detail.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.

Required skills

What we offer

• Full‑time permanent position within a rapidly expanding luxury resort brand.
• Opportunities for professional growth and development.
• Dynamic, supportive team environment that values creativity and empathy.