Concierge Supervisor

About the role

The Concierge Supervisor leads the concierge team in delivering friendly, engaging service to all guests. You will oversee daily operations, handle special requests, and ensure VIP guests receive exceptional experiences.

Key responsibilities

• Lead and supervise the day‑to‑day operation of the concierge department, ensuring service standards are consistently met.
• Handle special guest requests promptly and efficiently.
• Manage VIP guest experiences, exceeding their expectations.
• Address guest concerns and resolve complaints in a professional manner.
• Maintain up‑to‑date knowledge of local attractions, events, and services.
• Collaborate with front office, guest relations and other hotel departments to ensure seamless service delivery.

Required profile

• 3‑5 years of concierge experience with demonstrated leadership abilities.
• Strong knowledge of local attractions and services.
• Excellent communication and problem‑solving skills.
• Proficiency in hotel management software and ability to multitask.
• Great attention to detail.
• Reliability, well‑groomed appearance and strong team‑player attitude.
• UAE driver’s licence is an added advantage.