Connectivity Centre Agent

About the role

The Connectivity Centre Agent is the primary point of contact for all guest and internal communications at One&Only Royal Mirage Resort. Working within the Rooms Division, you will ensure seamless telephone interactions that reflect the brand’s luxury standards.

Key responsibilities

• Answer and route internal and external calls with courteous, personalized service.
• Project a favorable image of the resort through every telephonic interaction.
• Coordinate guest requests promptly, acting as the central hub for the Connectivity Centre.
• Maintain accurate call logs and ensure the Centre operates efficiently.
• Report directly to the Connectivity Centre Manager and support the team in meeting service standards.

Required profile

• 1‑2 years experience in a similar role within upscale luxury hospitality or five‑star hotels.
• Strong attention to detail, analytical mindset and ability to work under pressure.
• Excellent spoken and written English; additional language proficiency is a plus.
• Computer literacy and familiarity with hotel property management systems.
• Prior experience in the Middle East/GCC hospitality market is desirable.

Required skills

• Opera system
• Computer literacy

What we offer

• Opportunity to work in a world‑class luxury resort in Dubai.
• Dynamic, multicultural team focused on guest delight.
• Professional development within a global hospitality brand.