Consulting Solution Engineer

About the role

The Consulting Solution Engineer (CSE) is a hybrid pre‑sales, consulting and early post‑sales position that supports the acquisition, deployment and long‑term adoption of IDeaS revenue‑management solutions across the Middle East. Leveraging deep hospitality domain knowledge and revenue‑management expertise, the CSE acts as a trusted technical and business advisor for prospects and customers.

Key responsibilities

• Engage customers and buyers, articulate how IDeaS solutions meet commercial objectives, and lead discovery, solution design and high‑impact demonstrations.
• Architect and document solution designs across IDeaS products, ensuring integrity of integrations, data flows and deployment assumptions.
• Partner with Sales and Account Management to develop account strategies, contribute to deal strategy, and manage RFx and security assessment responses.
• Apply structured consulting techniques to assess revenue‑management processes, provide advisory recommendations and develop business cases, ROI narratives and success metrics.
• Provide continuity into early post‑sales phases, documenting solution intent, identifying risks and supporting onboarding teams to ensure value readiness.
• Maintain deep knowledge of the Middle Eastern hospitality market, competitive landscape and emerging technologies to inform solution design.

Required profile

• 8+ years progressive experience in hospitality, distribution and revenue management, including exposure to automated revenue‑management systems.
• 3+ years experience in technical sales, consulting, solution engineering or related roles.
• Bilingual Arabic and English (native or professional fluency).
• Strong understanding of hospitality revenue‑management concepts, pricing, distribution and forecasting.
• Working knowledge of hotel technology ecosystems such as PMS, CRS and channel‑management platforms.
• Proven ability to communicate complex technical and business concepts to executive and non‑technical audiences.
• Willingness to travel up to 25% of the time.

Required skills

• Revenue‑management systems
• Property Management System (PMS)
• Central Reservation System (CRS)
• Channel‑management platforms
• Data integration and workflow orchestration