CRM Executive

About the role

The CRM Executive will join Amer Al Ghurair Real Estate Development in Dubai to manage customer relationships across the company’s residential projects. This full‑time, on‑site position focuses on maintaining accurate client data, supporting retention initiatives, and coordinating with internal teams to deliver a seamless experience.

Key responsibilities

• Maintain and update customer records in Odoo ERP and Yardi systems.
• Respond to client inquiries and resolve issues in collaboration with sales, operations, and finance departments.
• Support customer retention and engagement programmes.
• Ensure data accuracy, compliance with internal processes, and timely reporting.
• Generate regular insights on client interactions to improve service quality.

Required profile

• 2–4 years of experience in CRM, customer service, or client relationship management within a UAE real‑estate developer.
• Bachelor’s degree in Business Administration, Marketing or a related field.
• Hands‑on experience with Odoo ERP and Yardi is mandatory.
• Familiarity with additional CRM platforms such as Salesforce, HubSpot or Zoho is an advantage.

Required skills

• Odoo ERP
• Yardi
• Salesforce
• HubSpot
• Zoho
• Microsoft Excel
• Microsoft Office suite

What we offer

• Health Insurance
• Visa support