CRM Trainee – The Deal

About the role

We are looking for a motivated CRM Trainee to join our marketing team in the United Arab Emirates. You will support the creation and execution of targeted email and messaging campaigns that enhance the customer experience across our luxury retail portfolio.

Key responsibilities

• Collaborate with cross‑functional teams to brainstorm, design and launch impactful email, SMS, push and WhatsApp campaigns.
• Write clear, engaging copy in English (Arabic a plus) while maintaining brand tone and language.
• Use Salesforce Marketing Cloud to build, schedule and send newsletters, ensuring data accuracy and quality.
• Track campaign performance, analyse metrics and provide actionable insights for continuous improvement.
• Work closely with retail stores to ensure a seamless omnichannel experience and gather on‑ground feedback.

Required profile

• Bachelor’s degree in Business Management, Communications or a related field.
• Strong attention to detail and a creative mindset.
• Excellent written English; Arabic proficiency is an advantage.

Required skills

• Salesforce Marketing Cloud
• CRM campaign planning and execution
• Email campaign management