Customer Care Specialist - Stock Brokerage Support

About the role

ADIB Group is hiring a Customer Care Specialist for its RAK branch in Abu Dhabi, open only to UAE nationals. The specialist handles inbound and outbound calls and provides support and guidance to clients on their stock brokerage accounts. The ideal candidate has excellent communication skills, a strong understanding of stock market principles and a passion for helping clients achieve their financial goals.

Key responsibilities

• Handle incoming client inquiries by phone and email, giving accurate and timely information about services and products.
• Assist clients with account-related issues, including account setup, maintenance and troubleshooting.
• Educate clients on the use of ADIB Securities trading platforms and tools.
• Resolve client complaints professionally and courteously, escalating complex cases to supervisors when needed.
• Follow up with clients until their issues are resolved and they are satisfied.
• Collaborate with Client Services, Compliance, Sales and Operations to ensure a seamless client experience.
• Take part in team meetings and training to stay up to date on company policies and procedures.

Required profile

• Previous experience in a call center, customer service or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills, poise and product knowledge.
• Strong time management and communication skills.
• Ability to work under pressure.
• Fluent in Arabic and English.

Required skills

• Microsoft Word and PowerPoint.