Customer Relationship Officer

About the role

The Customer Relationship Officer will be based at ADIB’s Al Qusais branch in Dubai, delivering high‑quality service to retail customers. The role ensures accurate handling of deposit and finance accounts, promotes ADIB’s products, and supports the branch’s sales and operational targets.

Key responsibilities

• Process deposit account documentation, open and close accounts, and ensure compliance with KYC and Central Bank instructions.
• Handle finance account inquiries, prepare finance applications, obtain approvals, and maintain accurate customer files.
• Sell and cross‑sell ADIB’s retail banking products while maintaining the bank’s image.
• Manage and coordinate staff, plan training, conduct appraisals, and oversee daily operations.
• Support the CRM in budget variance analysis, continuous improvement initiatives, and internal audit responses.
• Ensure adherence to ADIB policies, operational controls, and UAE banking regulations.

Required profile

• Broad knowledge of ADIB’s retail banking products and services.
• Thorough understanding of ADIB’s credit and operational policies.
• Good knowledge of UAE banking practices, regulations, and Central Bank requirements.
• Awareness of local market competitors and service standards.
• Strong training, sales, and management information capabilities.

Required skills