Customer Service Agent – Support & Resolution

About the role

YasReem Technologies is seeking a Customer Service Agent to deliver professional assistance to its customers across phone, email, chat and other channels. The role focuses on resolving inquiries, handling complaints and ensuring a positive experience for every client.

Key responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live‑chat.
• Resolve complaints and service‑related issues, providing accurate product and service information.
• Record interactions and update cases in the CRM system.
• Escalate complex or urgent cases to the appropriate team.
• Follow up with customers until issues are fully resolved.
• Meet targets for customer satisfaction, response time and quality.
• Identify recurring issues and share feedback with management.

Required profile

• Previous experience in customer service or a call‑centre environment (preferred).
• Strong English communication skills; Arabic is an advantage.
• Good problem‑solving and interpersonal abilities.
• Comfortable using computers, CRM systems, email and chat tools.
• Ability to stay calm and professional in challenging situations.
• Willingness to work flexible shifts, including weekends when required.

Required skills

• CRM software
• Email support tools
• Live‑chat support tools
• Data entry

What we offer

• Supportive and professional working environment.
• Training and development opportunities.
• Career growth within a technology‑focused company.
• Competitive salary based on experience.