Customer Service Executive

About the role

Hawk Freight Services FZE is seeking a Customer Service Executive to join its Dubai team. The role focuses on handling customer inquiries, coordinating shipments, preparing quotations, and ensuring smooth end‑to‑end logistics processes within the freight forwarding and logistics sector.

Key responsibilities

• Respond to customer inquiries, service requests, and shipment‑related updates.
• Coordinate with operations teams, airlines, shipping lines, and overseas agents.
• Prepare quotations and manage shipment documentation follow‑ups.
• Track shipments and provide timely status updates to customers.
• Resolve customer concerns and ensure effective solutions.
• Maintain strong relationships with existing customers.
• Collaborate with internal teams to guarantee smooth shipment handling.

Required profile

• 2–3 years of experience in customer service within freight forwarding or logistics.
• Bachelor’s degree or diploma in Business Administration, Logistics, Supply Chain, or a related field.
• Good understanding of air freight and/or sea freight operations.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively under deadlines.

Required skills

• Microsoft Office

What we offer

• Competitive salary estimated between AED 5,000 and AED 7,000 per month.
• Full‑time permanent position based in Dubai.
• Opportunity to work in a dynamic logistics environment.