Customer Service Executive

About the role

We are seeking a Customer Service Executive to manage inbound calls, provide accurate product and service information, and support QHSE activities for our Dubai operations.

Key responsibilities

• Answer inbound calls and assist customers with specific inquiries.
• Log each call accurately in the CAFM system.
• Handle and resolve customer complaints professionally.
• Provide detailed product and service information.
• Identify, prioritize, and escalate critical issues.
• Route calls to the appropriate resources and follow up when necessary.
• Prepare and circulate call reports and aging reports to the Execution Team.
• Validate service reports, close service requests in CAFM, and report trends to senior executives.
• Build customer interest in company services and products.
• Coordinate with the QHSE department for site‑related issues and assist managers in meeting daily QHSE requirements.
• Report near‑misses, dangerous occurrences, and incidents; assist in incident reporting.
• Participate in QHSE meetings, hazard identification, and risk assessment activities.
• Ensure all workers are aware of internal QHSE alerts.

Required profile

• Professional communication skills for handling customer calls.
• Attention to detail for accurate logging and reporting.
• Ability to resolve issues and manage complaints.
• Capability to coordinate with multiple departments, especially QHSE.
• Adherence to company standards and procedures.

Required skills

• CAFM system