Customer Service Representative

About the role

The Customer Service Representative is the public face of Al-Futtaim Technologies, ensuring a smooth rental experience from vehicle pickup to return. The role combines front-office customer interaction, accurate transaction processing, and proactive sales to drive satisfaction and revenue.

Key responsibilities

• Greet customers, create a welcoming front-office environment and handle inquiries, complaints and service requests.
• Inspect vehicles with customers at pickup and return, checking for damage, cleanliness and fuel levels.
• Process rental transactions accurately, including check-ins, check-outs, returns, invoicing and record-keeping in the rental management system.
• Verify customer credentials, ensure compliance with rental policies and follow up on reservations, no-shows and late returns.
• Upsell additional products and services such as insurance, upgrades, GPS or fuel plans to maximise revenue.
• Promote loyalty programmes, brand offers and campaigns to enhance customer engagement.

Required profile

• Minimum 2 years of customer-service experience, preferably in a rental or similar environment.
• Strong communication and problem-solving abilities with a focus on customer satisfaction.
• Attention to detail and ability to handle multiple transactions accurately and efficiently.
• Comfortable working in a fast-paced front-office setting.

Required skills

• Proficiency with a rental management system.