Customer Service Representative

About the role

Al Salehi is looking for a motivated and customer‑focused Customer Service Representative to join its team in the UAE. The ideal candidate should have a technical background with strong communication skills and the ability to provide excellent customer support throughout the vehicle service process.

Key responsibilities

• Assist customers with vehicle service inquiries and requirements.
• Coordinate service appointments, follow‑ups, and customer communications.
• Provide timely updates regarding service progress and completion.
• Coordinate with technicians and service teams to resolve customer requirements.
• Maintain positive customer relationships and ensure high service satisfaction.
• Support smooth daily service operations and customer experience processes.

Required profile

• Diploma or Bachelor’s Degree in Mechanical Engineering.
• Strong customer service and communication skills.
• Ability to coordinate effectively with customers and technical teams.
• Good understanding of vehicle service processes is preferred.
• Strong problem‑solving and follow‑up skills.
• Customer‑focused attitude with professional communication abilities.

Required skills

• Automotive service operations and customer handling.
• Service appointment coordination and follow‑up procedures.
• Communication between customers and technical teams.