Customer Service Representative / Receptionist – Business Bay, Dubai

About the role

We are looking for a friendly, capable front‑desk professional to be the first point of contact for visitors and callers at our Business Bay office. This full‑time, on‑site role includes company‑provided visa, transportation and medical insurance.

Key responsibilities

• Welcome guests, clients and walk‑ins with a warm, professional greeting and ensure they are never left waiting without an update.
• Handle incoming calls and emails, routing inquiries to the appropriate person without letting anything fall through the cracks.
• Manage the daily rhythm of the front desk: sign visitors in, keep the reception area tidy and presentable, and coordinate meeting‑room bookings.
• Support the wider team with light administrative tasks such as courier arrangements, document handling and stocking shared spaces.
• Listen to customer questions and either resolve them on the spot or find the right person to help.
• Stay calm and multitask efficiently when multiple requests arise simultaneously.

Required profile

• Clear, confident communication in English – both spoken and written.
• Professional, approachable attitude that puts people at ease.
• Reliability and punctuality; the front desk cannot run late.
• Basic comfort with computers and standard office software.

What we offer

• Salary of AED 3,000 – 4,000 per month, paid on time.
• Company‑provided visa, transportation and medical insurance.
• Annual leave for rest and recharge.
• Central Business Bay location, well‑connected and easy to reach.
• Supportive team culture where contributions are recognised.
• Opportunities for internal growth and promotion.