Customer Success Business Partner, UAE & Emerging Markets

About the role

Anaplan, an AI-infused scenario planning and analysis platform used by more than 2,400 global companies, is seeking a highly experienced Customer Success Business Partner for its Emerging Markets team based in Dubai. The role covers a prominent portfolio of GCC, Turkey and emerging markets (including Africa) accounts, with primary responsibility for deployment, user adoption and ongoing health of the Anaplan solutions.

Key responsibilities

• Manage the portfolio to drive adoption, retention, expansion and ROI
• Act as trusted advisor, guiding customers through the value delivery lifecycle
• Lead executive-level Quarterly Success Reviews and present Success Scorecards to executive sponsors and stakeholders
• Identify pain points, run workshops and surface upsell, cross-sell and retention opportunities
• Build strong relationships, act as the internal voice of the customer and mitigate renewal risks with Renewal Managers and Account Executives
• Advise customers on Centers of Excellence or similar governance models
• Contribute to customer success assets, playbooks and reference case studies

Required profile

• Fluent Arabic and English, spoken and written
• Previous experience in customer success, presales or management consulting, ideally in the GCC
• Background in EPM, enterprise planning or analytics, able to relate to customers' business challenges
• Familiarity with at least one Anaplan line of business (Finance, Supply Chain or Sales Planning)
• Proven track record in technical customer success, SaaS, project leadership, technology consulting or advisory roles
• Comfortable engaging C-suite and government stakeholders; open to regular regional travel

Required skills

• Exceptional communication and presentation skills
• Able to translate complex technical concepts into clear business value
• Familiarity with software development processes and design methodologies
• Preferred: planning and modelling expertise, CoE experience, familiarity with Anaplan or similar platforms, change management, customer-facing collateral creation, renewal strategy and sovereign/government account experience