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This job expired on 04/10/2026. It no longer accepts applications.
Customer Success Manager – Digital Marketplace
AD Ports Group · Abu Dhabi
Job description
About the role
We are looking for a Customer Success Manager to drive growth of our digital marketplace across Africa and MENA. You will own the end‑to‑end buyer lifecycle, build trust, and ensure long‑term adoption of the platform.
Key responsibilities
- Lead onboarding and relationship management for B2B buyers and partners.
- Define and execute go‑to‑market and marketing strategies in target markets.
- Build, train, and manage localized customer success teams.
- Own customer satisfaction, handle escalations, and implement trust‑building mechanisms.
- Provide structured feedback to Product and Technology teams for continuous improvement.
Required profile
- Minimum 8 years of experience in customer success, sales, or account management on digital platforms or logistics.
- Strong background in emerging markets, especially Africa and MENA.
- Proven success in building scalable onboarding and support models.
- Experience leading distributed teams across multiple geographies.
- Resilient, adaptable to fast‑changing environments and a strong communicator.
Required skills
- CRM tools
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AD Ports Group
Abu Dhabi
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