Data Business Analyst – Aviation

About the role

Cognizant is looking for an experienced Customer 360 Business Analyst to design and deliver a unified customer view across an airline’s digital, commercial, and operational platforms. This data‑centric role blends deep knowledge of customer data, integrations and analytics with a solid understanding of the aviation domain.

Key responsibilities

• Elicit, analyse, document and manage business and technical requirements for Customer 360 and related workstreams.
• Collaborate with commercial, marketing, digital, loyalty and operations stakeholders to map end‑to‑end customer journeys.
• Analyse data flows, schemas and integration points between CRM, marketing, loyalty, booking and operational systems.
• Support data migration and transformation initiatives, ensuring data quality, consistency and traceability.
• Work with architects, developers, data engineers and vendors to validate solution designs against business needs.

Required profile

• Proven experience as a Business Analyst in customer‑centric data projects.
• Strong understanding of aviation industry processes and terminology.
• Ability to translate complex data requirements into clear documentation.
• Excellent communication skills for stakeholder engagement across multiple functions.

Required skills