Digital Senior Product Owner

About the role

Join the Retail Banking Group of ADCB as a Digital Senior Product Owner and lead the development and implementation of innovative digital products across multiple channels. You will work in a diverse, inclusive environment where your contributions shape the future of banking in the UAE.

Key responsibilities

• Identify and drive enhancements and innovations across digital channels (internet, mobile, tablet, SMS, wearable, digital TV) to expand service offerings.
• Plan and coordinate onboarding, usage, and migration initiatives for assigned digital products, ensuring seamless customer experiences.
• Monitor product usage metrics and revenue‑related KPIs, analyse trends, and support data‑driven improvements.
• Ensure compliance with regulatory standards, including ISO 9001 certification for internet and mobile banking.
• Manage self and team according to ADCB’s people‑management policies, supervising activities to meet targets and business plans.
• Implement departmental policies, processes and procedures, guaranteeing high‑quality service delivery.
• Promote continuous improvement by motivating the team to contribute ideas and participate in enhancements.

Required profile

• Proven experience in digital product development and implementation within banking or financial services.
• Strong knowledge of digital sales and acquisition, particularly for lending products such as credit cards and personal loans.
• Demonstrated ability to manage and develop a team, adhering to corporate policies and performance standards.
• Experience with regulatory compliance and quality certifications (e.g., ISO 9001).

Required skills