Experience Host - Theater Operations

About the role

Wynn Al Marjan Island is seeking an Experience Host for its upcoming theatre. The role focuses on delivering immersive, interactive experiences for guests, ensuring seamless service and engagement throughout performances.

Key responsibilities

• Enhance guest engagement by supporting themed or interactive elements of the production.
• Anticipate guest needs and provide proactive assistance to ensure a seamless experience.
• Serve as a point of contact for immersive or interactive audience segments, ensuring clear communication and guidance.
• Coordinate with creative and front‑of‑house teams to maintain the integrity of immersive elements throughout the guest journey.
• Support audience participation activities and ensure guests understand their role in the experience.
• Monitor guest reactions and provide feedback to management to improve immersive offerings.
• Greet audience members warmly, assist with queries, and provide directions to seats, facilities, and concessions.
• Check tickets efficiently, manage latecomers, monitor audience behavior, and report disruptions.
• Assist patrons with mobility, hearing, or other access needs, including distributing hearing devices.

Required profile

• Minimum 2 years experience in a theatre experience host or hospitality service role (preferred).
• Familiarity with West End, Broadway or theatre venues and performance schedules.
• Basic first aid training (optional, can be provided).
• Ability to manage staff and perform under pressure.
• Friendly, welcoming and professional demeanor with strong verbal communication skills.
• Calm under pressure with quick problem‑solving ability and attention to detail.
• Team player with a flexible attitude.

What we offer

• Attractive salary paid in AED.
• Excellent leave policy.
• Healthcare package.
• Incentive programmes.
• Additional employee benefits.