Fraud Monitoring Analyst – Abu Dhabi

About the role

The Fraud Monitoring Analyst is responsible for monitoring and reporting transaction risk across issuer, acquirer and e‑channel platforms. The role involves real‑time review of suspicious activity, fraud detection and coordination with cardholders, merchants and internal departments to resolve incidents.

Key responsibilities

• Monitor 24/7 e‑channel transactions (Internet banking, mobile banking, IVR, WhatsApp, wallet, etc.) and identify high‑risk activities using fraud monitoring tools.
• Review and investigate suspicious alerts, log confirmed fraud cases in GRC, and coordinate card replacement requests.
• Conduct daily checks of debit, cover card, social engineering, and VVIP authorisations, and manage hold transactions.
• Liaise with branches, merchants, banks and other stakeholders to confirm or cancel authorisations and resolve disputes.
• Prepare fraud write‑off memos, update GL accounts, and maintain tracking sheets for MIS reporting.

Required profile

• Graduate degree with strong English communication skills (spoken and written).
• Minimum 2 years experience in operational fraud prevention and investigation within a large organisation.
• At least 1 year experience using enterprise fraud management systems.

Required skills

• Proficiency with fraud monitoring tools and GRC incident management.
• Experience with VRM/FRM transaction monitoring systems.
• Knowledge of card, digital channels, e‑commerce payments technology and financial crime patterns.