Front Desk Agent

About the role

We are looking for a Front Desk Agent to deliver a warm and welcoming experience to our guests at Millennium Place Marina in Dubai. The role involves managing check‑in and check‑out, handling guest inquiries, and ensuring a smooth stay.

Key responsibilities

• Deliver efficient, courteous, and prompt service from arrival to departure.
• Greet guests by name, escort them to their rooms, and create a welcoming atmosphere.
• Provide in‑room and hotel familiarisation, assisting with guest requests related to hotel activities.
• Stay informed about hotel information, local services, promotions, events, and attractions to answer guest queries.
• Monitor daily rate and occupancy levels for accurate decision‑making.
• Adhere to Front Desk cashiering standards and handle all incidental charges using the computerized Front Office system.
• Process guest accounts seamlessly from check‑in to check‑out, ensuring accurate posting of charges.
• Safeguard guest privacy by not disclosing personal details.
• Demonstrate thorough knowledge of hotel policies, procedures, service standards, and facilities.
• Uphold environmental, health, and safety standards in line with company policies.

Required profile

• Friendly and professional demeanor with strong communication skills.
• Ability to handle cash and incidental charges accurately.
• Knowledge of hotel policies, procedures, and service standards.
• Awareness of local attractions, services, and hotel amenities.
• Commitment to guest privacy and safety standards.

Required skills