Front Desk Agent - Russian Speaker

About the role

We are seeking a dynamic, self‑motivated Front Desk Agent who speaks Russian to join our team at Towers Rotana in Dubai. You will be the first point of contact for guests, delivering personalized service from arrival through departure and ensuring a memorable stay.

Key responsibilities

• Provide prompt, courteous, and efficient service to all guests, achieving high customer satisfaction.
• Greet guests by name, escort them to their rooms, and conduct in‑room and hotel familiarisation.
• Assist guests with enquiries about hotel activities, local attractions, promotions, and events.
• Maintain up‑to‑date knowledge of hotel rates, occupancy levels, and local services.
• Accurately process check‑in and check‑out transactions, including incidental charges, using the Front Office system.
• Ensure guest privacy and adhere to hotel policies, procedures, and service standards.

Required profile

• Degree in hospitality or related field.
• Previous experience in a hotel Front Office department.
• Excellent written and verbal English skills and fluency in Russian.
• Strong interpersonal, problem‑solving, and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural environment.

Required skills

• Opera (hotel management system)

What we offer

• Opportunity to work with a leading hospitality brand in a vibrant city.
• Professional development and career growth in a multicultural team.