Front Office Agent – Luxury Hotel

About the role

The Front Office Agent will be the first point of contact for guests at Sofitel Dubai the Obelisk, a flagship luxury property in the heart of Dubai. You will ensure smooth check‑in and check‑out processes, handle cash transactions and provide attentive guest service throughout their stay.

Key responsibilities

• Register and room all guest arrivals according to established procedures.
• Perform check‑in, check‑out and room‑change operations, entering accurate data into the hotel system.
• Maintain the cashier float, process guest payments and produce daily cash reports.
• Handle foreign‑exchange requests and operate the safety‑box service.
• Stay updated on accounting policies, promotional packages, frequent‑flyer and loyalty programmes.
• Address guest inquiries, complaints and special requests, escalating to a supervisor when necessary.
• Collaborate with other Sofitel properties to ensure consistent guest experiences.

Required profile

• Previous experience in front‑office or reception roles within a hotel environment.
• Strong numerical accuracy for cash handling and currency exchange.
• Good knowledge of hotel promotion and loyalty programmes.
• Excellent communication skills and a customer‑focused attitude.

Required skills

What we offer

• Full‑time employment in a prestigious international hotel brand.
• Opportunities for career development within the Sofitel network.
• Dynamic, multicultural work environment in Dubai.